From the National Association for the Deaf...
"Yesterday’s announcement about reporting closed captioning problems was not correct. The new complaint procedure is not fully approved, and will not be effective until later this year (maybe June 2009).
I apologize for any confusion and inconvenience.
For now, closed captioning problems and complaints must be filed with your TV station, cable or satellite TV service provider. If you are not satisfied with the response from your TV station, cable or satellite TV service, you can send your complaint to the FCC. For more information about filing closed captioning complaints now, go to the FCC website."
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